Terms of Use

The website is intended primarily for business and professional users seeking information about:

• RO antiscalant;
• water-treatment applications;
• technical-commercial coordination.

You confirm that:

• you have legal capacity to use the website;
• information you submit is accurate to the best of your knowledge;
• where you act for a company or another person, you are authorised to do so;
• you will use the website only for lawful purposes.

The website is not directed to children.

Website content is provided for general information and business-enquiry purposes.

Unless ALPHX expressly states otherwise in a separate authorised document:

• product descriptions are not a binding offer for sale;
• an enquiry acknowledgement is not an acceptance, quotation or contract;
• availability is not confirmed by website content;
• product origin is not confirmed by website content;
• product grade is not confirmed by website content;
• specification is not confirmed by website content;
• packaging is not confirmed by website content;
• MOQ is not confirmed by website content;
• lead time is not confirmed by website content;
• Incoterms are not confirmed by website content;
• price is not confirmed by website content;
• a Company Profile is not a commercial commitment;
• a downloadable guide is not a commercial commitment;
• no transaction is concluded merely because information is submitted through a form.

Any binding commercial arrangement must be recorded in separate documentation issued or approved by an authorised ALPHX representative and accepted in accordance with its stated terms.

Information about:

• reverse osmosis;
• scaling;
• fouling;
• water analysis;
• antiscalant;

is educational and general.

It is not a substitute for:

• site-specific engineering review;
• membrane-manufacturer guidance;
• laboratory work;
• safety assessment;
• professional advice.

ALPHX does not guarantee that website content is suitable for a particular:

• system;
• water composition;
• membrane;
• process;
• jurisdiction;
• operating condition.

Do not use website content alone to:

• select a product or grade;
• set or change a dose;
• change recovery;
• change pretreatment;
• change cleaning procedures;
• change operating conditions;
• determine membrane compatibility;
• diagnose a deposit;
• diagnose a performance problem;
• make safety decisions;
• make legal decisions;
• make environmental decisions;
• make regulatory decisions.

When you submit:

• a Water Analysis enquiry;
• an RFQ;
• a Contact message;
• a Company Profile request;

you are inviting review or follow-up.

You are not creating an obligation to supply.

ALPHX may:

• request additional information;
• decline an enquiry;
• close an enquiry;
• redirect an enquiry to a more appropriate route.

Automated confirmations only acknowledge technical receipt.

Submission does not confirm:

• product suitability;
• dose;
• compatibility;
• price;
• availability;
• delivery;
• acceptance of your terms.

You are responsible for reviewing any later:

• quotation;
• specification;
• TDS;
• SDS;
• COA;
• label;
• contract;
• supplier document;

before making a decision.

By uploading a file, you confirm that:

• you are authorised to share it;
• it is relevant to the enquiry;
• it does not infringe rights or confidentiality obligations;
• it does not contain malware;
• it does not contain executable code;
• it does not contain unlawful content;
• unnecessary personal information has been removed;
• unnecessary payment information has been removed;
• unnecessary identity information has been removed;
• ALPHX may process the file for the purposes described in the Privacy Policy and Form Data and File Upload Notice.

ALPHX may:

• reject a file;
• quarantine a file;
• delete a file;
• decline to open a file;

for:

• security;
• relevance;
• compliance;
• technical reasons.

You may view and print reasonable extracts for internal evaluation of a genuine business enquiry.

You must not, without prior written permission:

• reproduce substantial website content;
• republish substantial website content;
• distribute substantial website content;
• remove copyright notices;
• remove trademark notices;
• remove attribution notices;
• use ALPHX branding in a way that implies endorsement;
• use ALPHX branding in a way that implies appointment;
• use ALPHX branding in a way that implies partnership;
• copy or adapt diagrams for commercial publication;
• copy or adapt guides for commercial publication;
• copy or adapt documents for commercial publication;
• scrape website content systematically;
• systematically extract website content to build a database;
• frame the website;
• mirror the website.

Third-party:

• names;
• marks;
• documents;
• images;

remain the property of their respective owners.

You must not:

• use the website for unlawful purposes;
• use the website for fraudulent purposes;
• use the website for misleading purposes;
• submit false identities;
• submit false company information;
• submit false requests;
• submit false documents;
• attempt unauthorised access;
• conduct unauthorised security testing;
• disrupt the website;
• upload malware;
• upload scripts;
• upload archives or harmful files in breach of upload controls;
• overload the website;
• crawl or scrape the website in a manner that interferes with operation;
• harvest contact information;
• infringe privacy rights;
• infringe confidentiality rights;
• infringe copyright;
• infringe trademarks;
• infringe other legal rights;
• use the website to evade trade rules;
• use the website to evade sanctions;
• use the website to evade export-control requirements;
• use the website to evade licensing requirements;
• use the website to evade customs requirements;
• submit enquiries relating to prohibited goods;
• submit enquiries relating to prohibited destinations;
• submit enquiries relating to unlawful end use;
• misrepresent ALPHX as a manufacturer without written authority;
• misrepresent ALPHX as an agent without written authority;
• misrepresent ALPHX as an approved vendor without written authority;
• misrepresent ALPHX as a local representative without written authority.

ALPHX may:

• block access;
• reject submissions;
• preserve relevant records

where misuse is suspected.

International chemical supply may be subject to:

• product requirements;
• destination requirements;
• customer requirements;
• end-use restrictions;
• transport rules;
• customs requirements;
• sanctions;
• export controls;
• licensing requirements;
• documentation requirements.

ALPHX may request:

• corporate information;
• destination information;
• end-use information;
• compliance information.

ALPHX may decline a transaction where required checks cannot be completed.

The website may refer or link to:

• third-party sources;
• manufacturers;
• technical documents;
• external services.

These are provided for convenience or context.

ALPHX does not control them and does not guarantee their:

• availability;
• accuracy;
• security;
• continued suitability.

Access to third-party services is at your own risk and subject to their own terms and privacy policies.

ALPHX may:

• change;
• suspend;
• withdraw

any part of the website without notice.

ALPHX does not guarantee:

• uninterrupted access;
• error-free access;
• secure access at all times.

Content may become outdated as:

• regulations change;
• product documents change;
• operating practices change;
• commercial conditions change.

The date of a page does not replace verification against current approved documents.

To the maximum extent permitted by applicable law:

• the website and its content are provided on an “as available” basis;
• the website and its content are provided for general information;
• ALPHX makes no website-level warranty of merchantability;
• ALPHX makes no website-level warranty of fitness for a particular purpose;
• ALPHX makes no website-level warranty of non-infringement;
• ALPHX makes no website-level warranty of technical performance;
• ALPHX makes no website-level warranty of uninterrupted availability;
• no statement should be read as a guaranteed outcome;
• no statement should be read as a guaranteed savings claim;
• no statement should be read as a universal compatibility statement;
• information supplied by users is not independently verified merely because ALPHX receives it.

Nothing in these Terms excludes a right or liability that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, ALPHX will not be liable for indirect, incidental, consequential, special or business-interruption loss arising solely from:

• use of the public website;
• inability to use the public website;
• reliance on the public website;
• reliance on its general content.

Any liability connected with a:

• quotation;
• order;
• product;
• service;

will be governed by the applicable separate commercial documents rather than these website Terms.

Where permitted by applicable law, you agree to be responsible for loss reasonably arising from:

• unlawful use of the website;
• malicious file upload;
• infringement of third-party rights;
• material breach of these Terms.

Personal data is handled as described in:

• Privacy Policy
• Cookie Policy
• Form Data and File Upload Notice

Those documents form part of the website’s legal information.

ALPHX may suspend or restrict access, remove content or reject a submission where reasonably necessary for:

• security;
• legal compliance;
• protection of rights;
• website operation.

We may update these Terms.

The current version will show:

• effective date;
• last-updated date.

Continued use after publication of an updated version constitutes acceptance only to the extent permitted by applicable law.