Website Disclaimer

Website content does not confirm that any antiscalant, product, grade or chemical programme is suitable for a particular:

• water analysis;
• water source;
• membrane manufacturer;
• membrane model;
• recovery;
• flux;
• temperature;
• operating condition;
• pretreatment programme;
• chemical programme;
• process;
• industry;
• end use;
• country;
• regulatory environment.

Do not rely on public website content alone to:

• select a product;
• select a product grade;
• calculate a dose;
• change a dose;
• change RO operation;
• change recovery;
• alter pretreatment;
• perform cleaning;
• diagnose a deposit;
• diagnose a performance issue;
• determine membrane compatibility;
• make a safety-critical decision.

Product-specific recommendations, where available, require review of relevant information and approved supporting documentation.

Additional data may be requested.

Submission of:

• a Water Analysis;
• operating information;
• an image;
• a technical file;
• a spreadsheet;
• a report;
• a specification;

does not:

• create an engineering engagement;
• create a laboratory engagement;
• create a consultancy engagement;
• guarantee diagnosis of a problem;
• confirm product suitability;
• confirm dosage;
• confirm membrane compatibility;
• guarantee completeness of the information;
• guarantee accuracy of the information;
• create an obligation to quote;
• create an obligation to supply.

Additional information, testing or third-party specialist input may be required.

ALPHX may rely on information supplied by the user without independently validating every value.

Users remain responsible for:

• source accuracy;
• units;
• sample context;
• sample date;
• laboratory context;
• authority to share the file.

Changes in:

• feed pressure;
• differential pressure;
• permeate flow;
• salt passage;
• permeate quality;
• cleaning frequency;
• energy use;

may have multiple possible causes.

Public content describing:

• Silica Scaling;
• Carbonate Scaling;
• Sulfate Scaling;
• Scaling;
• Fouling;

does not establish the cause of a particular site's performance issue.

The following alone may be insufficient for diagnosis:

• an image;
• deposit colour;
• a single laboratory result;
• a single water analysis;
• an isolated operating value;
• one trend point.

Unless supported by a current approved document issued for a specific transaction, the website does not state or guarantee:

• that ALPHX manufactures products in Dubai;
• that ALPHX owns a factory;
• that ALPHX owns a warehouse;
• that ALPHX operates an office network not documented;
• that ALPHX has a representative in a country;
• that ALPHX has a distributor in a country;
• that ALPHX maintains stock in a country;
• approved-vendor status;
• product origin;
• product grade;
• product composition;
• product certification;
• product registration;
• universal membrane compatibility;
• guaranteed performance;
• guaranteed savings;
• guaranteed operating outcome;
• packaging;
• MOQ;
• availability;
• lead time;
• Incoterms;
• TDS availability for an unidentified product;
• SDS availability for an unidentified product;
• COA availability for an unidentified product;
• customer history;
• project history;
• export history;
• case-study history.

The following may change and must be confirmed for the specific transaction:

• prices;
• logistics;
• availability;
• packaging;
• quantity;
• product origin;
• lead time;
• delivery terms;
• Incoterms;
• documentation;
• transaction conditions.

Only a current written quotation or contract issued by an authorised party can establish a commercial offer.

That document remains subject to its own:

• validity period;
• conditions;
• compliance checks;
• acceptance requirements.

An automated website response is not:

• a quotation;
• an order acceptance;
• a stock reservation;
• a delivery commitment.

The following are version-controlled materials:

• TDS;
• SDS;
• COA;
• product labels;
• membrane-manufacturer guidance;
• regulatory documents.

Users must verify that they are using the correct and current document for the exact:

• product;
• grade;
• batch;
• jurisdiction;
• application.

The website is not an emergency channel.

For:

• chemical spill;
• exposure;
• fire;
• transport incident;
• urgent safety matter;

follow:

• the applicable approved SDS;
• site emergency procedures;
• instructions of competent emergency authorities;
• instructions of competent regulatory authorities.

Do not wait for a website-form response in an emergency.

Chemical supply and use may be subject to:

• product registration;
• customs requirements;
• transport requirements;
• labelling requirements;
• environmental requirements;
• sanctions;
• export controls;
• end-use restrictions;
• licensing requirements;
• documentation requirements.

The user is responsible for obtaining appropriate professional advice and confirming obligations applicable to:

• destination;
• product;
• intended use;
• local regulation.

The website may cite or link to:

• technical sources;
• manufacturers;
• authorities;
• regulators;
• third-party services;
• external documents.

ALPHX does not control third-party websites and cannot guarantee that external material remains:

• complete;
• current;
• accurate;
• available.

Manufacturer and authority documents should be read in their full context.

A link does not imply:

• endorsement;
• agency;
• appointment;
• partnership;
• distribution rights.

ALPHX aims to present careful and useful information.

However:

• errors may occur;
• omissions may occur;
• statements may become outdated;
• external sources may change;
• product documentation may change;
• regulations may change;
• commercial conditions may change.

Content may be changed without notice.

Users should verify material decisions against:

• current approved documents;
• current product information;
• current regulatory information;
• appropriate professional advice.

Nothing in this Disclaimer excludes liability that cannot lawfully be excluded.